Trust Centre
Built with care. Built to be checked.
If we want to be the layer between you and your customers, we have to earn that. Here is how we try.
Security and compliance
POPIA-aligned. GDPR-ready. Hosted in the Johannesburg Google Cloud region. Data encrypted in transit and at rest. Audit logs available to enterprise customers. A downloadable security overview is available on request.
Responsible AI
Echo runs with a human in the loop by design. We do not use your account data to train public models. We do not allow cold spam. We keep voice processing transient for SmartHealth. Responsibility is not a feature. It is how we build.
Uptime
99.9% uptime across all plans. 99.99% on Enterprise. Live status page linked below.