No jargon. No marketing. Plain definitions of the terms you meet when you research SmartChat.
Software that understands natural human language and responds with useful, context-aware replies.
The proprietary conversational intelligence engine built by Ruka Group that powers SmartChat.
The official WhatsApp channel for businesses, enabling verified profiles and automated messaging at scale.
South Africa's Protection of Personal Information Act, the national data privacy law.
The European Union's General Data Protection Regulation, the EU-wide data privacy law.
The principle that customer data is physically stored in a specified country or jurisdiction.
The process of collecting contact information and intent from potential customers as they interact with a business.
Ruka Group's modular family of business AI products, all powered by the Echo engine.
Conversational AI software that answers, books and follows up with customers on WhatsApp and web.
A design principle where AI systems hand over to humans when conversations need judgement or sensitivity.
