Terms of service
Effective 1 January 2026
Welcome to SmartChat, a product of Ruka Group. By using SmartChat you agree to these terms.
1. The service
SmartChat is conversational infrastructure that answers, books and follows up on behalf of your business.
2. Your account
You are responsible for the accuracy of the information you give us and for keeping your access secure.
3. Payment
Plans are billed monthly in advance. You can change tier or cancel any month before the next billing date.
4. Acceptable use
See our acceptable use policy. In short: no cold spam, no harmful content, no circumvention of our systems.
5. Liability
SmartChat is provided as is. We work hard, but we do not guarantee commercial outcomes.
6. Governing law
South African law applies for African customers. Dutch law applies for EU customers.
Contact
Questions about these terms? Write to legal@ruka.africa.