Definition
Human in the loop
A design principle where AI systems hand over to humans when conversations need judgement or sensitivity.
Human in the loop is a design principle used in responsible AI systems where the AI is deliberately constructed to recognise when it is out of its depth and hand off to a human. This might happen when a conversation becomes emotionally sensitive, legally complex, or simply outside the AI's knowledge. SmartChat is built on this principle. Echo confidently answers what it knows and cleanly routes everything else to the business owner or their team.